Terms of Service

1. Introduction

Welcome to UXOptimize. By signing up for our UX Optimization Program, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Service Overview

UXOptimize provides website optimization services, including audits, data-driven strategies, and ongoing conversion rate optimization.

3. Minimum Commitment & Cancellation

  • Clients agree to a 5-month minimum commitment upon enrolling in the UX Optimization Program.
  • After the initial 5 months, clients may choose to continue on a month-to-month basis or opt-in for an additional 5-month retainer.
  • If a client cancels before completing the 5-month commitment:
    • Service will continue until the end of the last paid month.
    • Clients will be responsible for 50% of the remaining balance for the commitment period.
    • There are no refunds for payments already made.

4. Payment & Billing

  • Payments are due on a monthly basis, charged at the beginning of each billing cycle.
  • Late payments beyond 3 days of the due date may result in suspension of services.
  • UXOptimize reserves the right to adjust pricing with a 30-day notice to clients.

5. Termination of Service

  • UXOptimize may terminate services if a client violates these Terms or engages in abusive behavior.
  • If UXOptimize terminates the agreement for reasons outside of client misconduct, any prepaid but unused service will be refunded.

6. Client Responsibilities

Clients must provide necessary access to data, websites, and tools required to perform optimization work. Delays in client cooperation may affect results and timelines.

7. No Guarantee of Results

While UXOptimize delivers all services as described and to the best of our ability, we do not guarantee specific increases in conversion rates, revenue, or other financial outcomes. Business performance depends on multiple factors outside of our control.

8. Confidentiality

All client data, insights, and performance analytics will remain confidential. UXOptimize does not share or sell client data.

9. Dispute Resolution

Any disputes shall be resolved through mediation before legal proceedings. If unresolved, disputes will be governed by the laws of the State of Washington, United States.

10. Modifications to Terms

UXOptimize reserves the right to update these terms. Continued use of services after updates implies acceptance of the revised Terms of Service.

If you have any questions, please contact us at info@uxoptimize.com.